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Practice structure and team excellence (ES-8032-11)
In this presentation Ms Jan Chaffey provides valuable insight from her perspective as a practice manager for over 20 years. She discusses the structure of practices and how to achieve team excellence.

Learning Objectives:

Understand the value of a team approach in chronic disease management
Be able to effectively use teams to enhance the care of people with chronic disease

This education program is developed and delivered for the University of Queensland, by University of Queensland (UQ) Health Insitu. UQ Health Insitu is the lifelong learning arm of the University of Queensland Faculty of Health Sciences.

Expert presenter:

Ms Jan Chaffey
Ms Chaffey graduated and practised as a physiotherapist before moving into the discipline of practice management. Jan brings 20 years of such experience to this presentation and also 3 years as the National President of the Australian Association of Practice Management. Jan is the incumbent Senior Practice Manager at the Camp Hill Medical Centre in Brisbane, Queensland – a practice of 17 GPs. Jan is also a surveyor for Australian General Practices Accreditation Limited (AGPAL), an associate member of the Australasian Society of Aviation Medicine (ASAM) and is a Director of Stat Health Systems P/L.

References:
[1] Larson CE, Lafasto FMJ. Teamwork: what must go right, what can go wrong. London: Sage, 1989.

To access this education...

Enrol today!

This unit can be accessed by enrolling in one of the programs below. To find out more about each program, and how to enrol, follow one of the links below.

Short Course: Working optimally with patients with diabetes and chronic disease - self-management techniques, behavioural change and motivational interviewing

Extended Course: Advanced Diabetes Care