The topics in this short course include:

• Customer focus and quality
• Patient centred care
• Patient journey mapping
• Community engagement
• Indigenous health services
• The future: patient centred healthcare.

This course initially defines the various customers of healthcare, as well as the evolution of patient centred care and the barriers that stand in the way of implementing it within a complex system. The remainder of the course offers ways to improve healthcare services at both the individual and organisational level with a focus on patient centred care.

Duration	11 Hours
Availability	This program is available at all times
Accreditation	RACGP - QA&CPD 40 Category 1 points on completion of full program (Activity 748760)
Academic Pathway	This course is part of a direct pathway to the Master of Health Sciences (Clinical Leadership) and Graduate Certificate in Health Sciences, with The University of Queensland. Click here to learn more.
Endorsement	This activity has been endorsed by APEC number: 070131367 on behalf of Royal College of Nursing, Australia (RCNA) according to approved criteria 11 RCNA CNE points
Audience	Medical practitioners, nursing, allied health, operational staff, and management
Learning Goals	Be able to identify the full spectrum of customers that exist when delivering health services Appreciate why it is difficult to be patient centred in health Understand the principles of patient centred care as they apply at an individual and organisational level Understand the role of patient journey mapping in providing customer focused healthcare at an organisational level Understand the importance of involving patients and communities as partners in healthcare Understand the challenges involved in delivering quality, patient centred care to Indigenous communities Engage in informed discussion about the future of customer focused healthcare in Australia