The topics covered in this short course include:

• Communication – it’s life and death!
• Is your communication science as good as your clinical science?
• Listening effectively
• Communication protocols and the role of standardisation
• Clinical handover: one of the top five safety topics
• Clinical handover communication

The root cause of many adverse events in healthcare delivery is often found to come back to failures of communication.  Although clinicians have advanced communication skills, communication for safety is a new perspective in healthcare.  This course will equip you with a new set of communication skills which underpin patient safety and improve teamwork.

Duration	10 Hours + 3 hours optional extension learning
Availability	The course is available at all times
Accreditation	RACGP - QA&CPD 40 Category 1 points on completion of full program (Activity 748778)
Academic Pathway	This course is part of a direct pathway to the Master of Health Sciences (Clinical Leadership) and Graduate Certificate in Health Sciences, with The University of Queensland. Click here to learn more.
Endorsement	This activity has been endorsed by APEC number: 070131367 on behalf of Royal College of Nursing, Australia (RCNA) according to approved criteria 10 RCNA CNE points
Audience	Nurses, doctors, allied health practitioners, managerial staff
Learning Goals	Understand that communication failure is a common cause of adverse events in healthcare Be aware that precise and effective communication skills are not innate and need to be studied and practiced Understand the risk profile of clinical communication Use listening techniques that improve patient safety Use verbal communication techniques that improve patient safety Communicate effectively through documentation Use specific communication techniques when dealing with patients to reduce the risk of adverse events